Table of Contents
General BPO Interview Questions and Answers
Tell us something about yourself?
What is a BPO?
What is your weakness and how are you improving it?
Where do you see yourself in 5 years?
Are you willing to work night shifts?
Why do you think this industry is right for you?
What are your salary expectations?
Are you willing to sign a bond?
Why should we hire you?
Do you have any questions for us?
What are your hobbies?
What are your strengths?
Where are you from?
Who is your role model/inspiration?
Tell us something about your family background?
What is your weakness?
Describe yourself in 4 words?
Which languages do you speak?
BPO Interview Questions on Qualification
Which was your favourite subject in school?
How much did you score in your board exam?
From which college did you complete your graduation?
What makes you the best candidate?
Any extracurricular activity/activities you were engaged in?
Suitable shift to work?
Can you work under pressure?
Questions About Experience And Background
What skills can you bring from your previous job to this role?
You are not from a computer background; how efficiently can you operate a computer?
What is the difference between BPO and a Call Center?
Excellent communication skills is a prerequisite to work in a BPO. Give an example where you showed exceptional communication skills.
What do you understand by the term Outsourcer?
Why do you think companies outsource their work to other service providers?
Why do you think night shifts are important in the BPO industry?
What are the traits one must have to work in the BPO industry?
In-Depth BPO Interview Questions
What are you more comfortable with, voice process or web-chat process and why?
How will you handle the customer on a call when you do not have a solution to their problem?
Why is ISO:9000 important for the BPO industry?
What do you understand by nearshore outsourcing?
Explain the difference between front-office and back-office outsourcing.
State some inbound call center services.
State some outbound call center services.
How would you approach a call of an in-bound customer compared to an outbound customer?
According to your understanding, what is more valuable for the BPO industry – customer service or technical support?
What do you understand about BPO and how does it work?
What are the different types of BPOs?
What is the difference between offshore and onshore outsourcing?
What do you understand by in-bound and out-bound process?
What do you understand by voice process and web-chat process?
Explain the difference between KPO and LPO.
BPO Interview Questions based on CompanyWhat do you know about the Company in short?
Why do you want to work with us?
Why BPO services?
What do you know about BPO?
Which post are you applying for?
What are your expectations from this job?
In which department are you interested in working?
Why should we hire you?
BPO Interview Questions on Personal Opinion and Objectives
What do you think about BPO services in short?
What is most important to you for a promising career?
What is most important, according to you, while working in a team?
BPO Interview Questions on future vision and dreams
What are your plans?
What kind of job are you seeking?
What is important to your dream job or high salary?
Some Additional Questions on BPO InterviewWhat qualities will you look for in the candidate if you are the interviewer?
What have you learned from your failure?
How will you handle an arrogant customer?
Why Do You Want to Join BPO? – Top Reasons For Freshers
Why working in night shifts is important?
What is the main difference between onshore and offshore outsourcing?
What are inbound and outbound call centers?
What are the advantages of BPO?
What are the disadvantages of BPO?
Why companies outsource?
What is BPM?
What is the call center?
What is the scope of BPO in the current market?
What are the popular or common software products used in BPO industries?
Explain important elements of BPO
What are the different types of RPO?
Different types of RPO are:
Why computer skills are important for a BPO job?
Why is career opportunity for non-voice BPO better than voice BPO?
What is Insourcing?
How to handle customers in an inbound or outbound process?
Did you learn anything new recently which can be helpful to BPO’s?
What is ISO:9000?
What are the job activities you have to maintain in BPO?
What is co-sourcing?
What are the important types of outsourcing?
Types of outsourcing are: 1) onshore outsourcing, 2) offshore outsourcing, and 3) nearshoring.
Define professional outsourcing
Professional outsourcing can be defined as a specialized service like legal, accounting, purchasing, administrative support, IT, etc.
Define multi outsourcing
List the types of BPO services
What are the services which come under voice support?
Mention the services that come under non-voice support
List inbound call center services
What is back-office outsourcing?
What is front office outsourcing?
What is an automatic call distribution?
Explain voice-based BPO’s
What is nearshore outsourcing?
What is LPO?
Explain the webchat process?
What is IT outsourcing?
Define manufacturer outsourcing
What is process specific outsourcing?
What are the activities involved in BPO?
What are the risks associated with BPO?
How to improve customer satisfaction
How are call centers related to BPO?
What is Procurement Business Process Outsourcing?
What is horizontal BPO?
What is vertical BPO?
What is reshoring?
Explain the non-voice process
Explain outsourcer
